GENERAL TERMS AND CONDITIONS APPLICABLE TO OUR SERVICES


1. These Terms and conditions apply to all services that the lawyers associated with the firm Janssen Lawyers Wassenaar delivers to their clients. Whenever a client calls upon the services of Janssen Lawyers Wassenaar, he is deemed to know these terms and conditions and accept them without reservation.
Any conflicting terms will only be applicable with prior written acceptance by Janssen Lawyers Wassenaar. These terms and conditions also apply to future activties between the parties. Any addition, change or deviation from these general conditions, can only be done through prior, written consent by Janssen Lawyers Wassenaar.


2. If the client conducts any activities with one of the lawyers connected to Janssen Lawyers Wassenaar, the contract is deemed to have been signed between the client and the lawyer in question. Janssen Lawyers Wassenaar has the ability to assign tasks to each of the lawyers who are part of the firm Janssen Lawyers Wassenaar. Each lawyer at the office Janssen Lawyers Wassenaar is working individually and at their own expense and risk. Each lawyer at the office is registered as an independent entrepreneur and is individually registered with the Chamber of Commerce. Each lawyer at the office has its own professional liability insurance and carries its own financial records with individual VAT number. The lawyer accepts no liability for the work of one of the other lawyers or for the office as such and any related persons to the office or for work or actions of others.


3. Janssen Lawyers Wassenaar undertakes to perform its services within a reasonable amount of time. In case
of specific deadlines, Janssen Lawyers Wassenaar will undertake reasonable efforts to ensure to fulfill these deadlines. Janssen Lawyers Wassenaar is in no way liable for exceeding time limits due to the client, to third parties or in case of force majeure.


4. The lawyers of the firm Janssen Lawyers Wassenaar are subject to professional secrecy. All letters, opinions, pleadings, etc. Janssen Lawyers Wassenaar forwards to its clients, under the express reservation that the client respects the confidentiality of the contents.


5. All advice, opinions and written documents originating from Janssen Lawyers Wassenaar are protected by intellectual property rights and shall in no way be used or reproduced without the express prior written permission of Janssen Lawyers Wassenaar. The aforementioned documents are specific to particular situations and specific clients and therefore cannot simply be transposed or applied to other situations or persons, without a new analysis by Janssen Lawyers Wassenaar.


6. As for any material or immaterial damages that the client might suffer, the contractual and extra-contractual liability of Janssen Lawyers Wassenaar, and those of all lawyers who are part of the firm
Janssen Lawyers Wassenaar, is under all cicumstances limited to the amount which is paid out under the insurance policy in the matter.The amount that is applicable, will be communicated to the client on request from the client by Janssen Lawyers Wassenaar. In the unlikely event that the professional liability insurance does not pay out, the liability of Janssen Lawyers Wassenaar is in all cases and given all circumstances limited to the fee that the client has paid to the lawyer in question the previous 12 months.


7. The client indemnifies Janssen Lawyers Wassenaar and all lawyers who are part of the firm Janssen Lawyers Wassenaar, for any claims by client or third parties arising from the provision of services by Janssen Lawyers Wassenaar, except in cases of gross misconduct or willful misconduct from Janssen Lawyers Wassenaar.


8. Unless otherwise agreed between Janssen Lawyers Wassenaar and client, invoices Janssen Lawyers Wassenaar its performance and its costs, including office expenses of 6% and any other expenses to third parties, including court costs and bailiff costs, according to the Janssen Law Wassenaar customary rates as specified in the Website www.janssen-advocaten.nl, from time to time the market prices are adjusted. Janssen Wassenaar Lawyers reserves the right to request an advance payment prior to the delivery of services. Janssen Wassenaar Lawyers reserves the right to return or to retain the client’s file to the client and to cease proceedings for the client, if the client does not or does not fulfill his or her payment obligations Janssen Lawyers Wassenaar complies. The payment obligations of the client shall also include the payment of the advance amount Janssen lawyers has charged the client.


9. The invoices from Janssen Wassenaar Lawyers must be paid to the bankaccount and within the period stated on the invoice. In the absence of a payment, Janssen Wassenaar will automatically and without prior notice charge the legal interest on the outstanding amount, calculated from the invoice date, and an additional fee (which is at least 15% of the invoice amount ). Any complaint regarding an invoice must be directed to Janssen Lawyers Wassenaar by registered letter within eight days after the invoice date, the invoice is deemed irrevocably accepted if failling to do so.


10. If, after conclusion of the contract, unforeseen circumstances will make the implementation of the agreement
by Janssen Lawyers Wassenaar more difficult or if it appears that higher related costs will be made, Janssen's Lawyers Wassenaar is entitled to suspend the execution of the agreement and to amend the conditions upon which the agreement was entered into.


11. The agreement between Janssen Wassenaar Lawyers and the client are governed by Dutch law. In case of dispute, the court in The Hague has exclusive jurisdiction, except that Janssen Lawyers Wassenaar also has the right to bring proceedings before the court of the domicile or seat of the client.


12. If any provision or part of any provision of these Terms will be declared invalid or unenforceable, this shall not affect the validity of the remaining provisions.


13. These general conditions have been drawn up in both Dutch and English. In the event of a dispute regarding the content or intent of these general conditions, the Dutch version shall be legally binding.

 

KLACHTENREGLEMENT

korte uitleg van de Klachten- en Geschillenregeling Advocatuur

1 Op onze dienstverlening is de Klachten- en Geschillenregeling Advocatuur van toepassing.

2 Wanneer u ontevreden bent over de kwaliteit van de dienstverlening of de hoogte van de declaratie legt u uw bezwaren eerst voor aan uw advocaat. Onze klachtenregeling of -brochure dient bij de behandeling van uw klacht als leidraad. U dient uw klacht voor te leggen binnen drie maanden na het moment waarop u kennis nam of redelijkerwijs kennis had kunnen nemen van het handelen of nalaten dat tot uw klacht aanleiding heeft gegeven.

3 Ons kantoor zal een oplossing voor het gerezen probleem altijd schriftelijk aan u bevestigen binnen vier weken na binnenkomst van de klacht. Mocht ons kantoor uw bezwaren naar uw mening niet bevredigend opgelost hebben, dan kunt u een klacht indienen bij de Geschillencommissie Advocatuur. Deze weg staat ook voor u open wanneer ons kantoor niet binnen vier weken na het indienen van uw bezwaren deze schriftelijk heeft afgehandeld.

4 De Geschillencommissie Advocatuur behandelt de zaak volgens het Reglement Geschillencommissie Advocatuur dat geldt op het moment van het indienen van de klacht bij die commissie. U kunt het reglement opvragen bij de Geschillencommissie Advocatuur op het adres Postbus 90600, 2509 LP Den Haag.

5 U kunt uw klacht tot uiterlijk twaalf maanden na de schriftelijke reactie van ons kantoor indienen bij de Geschillencommissie Advocatuur aan bovenstaand adres. Daarna vervalt deze mogelijkheid.

6 Ons kantoor kan onbetaalde declaraties ter incasso voorleggen aan de Geschillencommissie Advocatuur.

7 De Geschillencommissie Advocatuur doet uitspraak bij wege van arbitraal vonnis over een zakelijke dienstverlening. Is sprake van dienstverlening aan een particuliere cliënt dan voorziet het reglement in bindend advies, tenzij de cliënt zich binnen een maand na afhandeling van de klacht door ons kantoor wendt tot de gewone rechter. Ingeval van een incasso van een vordering op een particuliere cliënt is alleen sprake van bindend advies indien de cliënt het nog openstaande bedrag onder de Geschillencommissie stort. Doet hij dit niet dan is op de incasso ook arbitrage van toepassing.

8 De Geschillencommissie Advocatuur is bevoegd om te oordelen over klachten betreffende de kwaliteit van de dienstverlening van de advocaat en de hoogte van alle soorten declaraties. Daarnaast is de Geschillencommissie bevoegd om te oordelen over schadeclaims tot een bedrag van maximaal € 10.000. U kunt hogere schadeclaims uitsluitend voorleggen aan de Geschillencommissie Advocatuur wanneer u de hoogte van de claim beperkt tot € 10.000 en u schriftelijk afstand doet van het meerdere.

9 Uitspraken van de Geschillencommissie Advocatuur over de kwaliteit van de dienstverlening hebben geen gezag van gewijsde in een eventueel rechtsgeding bij de gewone rechter over schadeclaims van meer dan € 10.000. Dit betekent dat u in een mogelijk geding bij de gewone rechter over een schadeclaim van meer dan € 10.000 geen beroep kunt doen op een uitspraak van de Geschillencommissie Advocatuur.

10 De Geschillencommissie Advocatuur oordeelt met uitsluiting van de gewone rechter. Tegen de uitspraak van de Geschillencommissie Advocatuur is geen hoger beroep mogelijk.